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FAQs
What is the process for placing an order?
To place an order, simply contact us through our website or via email. We’ll discuss your needs, help you select the right products. Once the design is finalised, we’ll send you a digital proof for approval before production beginsCan I customise the promotional products with my brand logo?
Yes! We specialise in customisation and ensure your logo or design looks great on your chosen products.What is your minimum order quantity (MOQ)?
The MOQ varies depending on the product you select. Please contact us for more detailed information about your preferred products.How long does it take to receive my order?
Lead times vary based on the product and customisation options. Typically, orders take 2-4 weeks for production and delivery. We will confirm exact timelines when you place your order.
What is your return policy?
Since our products are customised, we generally do not accept returns. However, if there is a defect in your order or an error on our part, we will work with you to resolve the issue and ensure you are satisfied with your purchase.
What makes Bea Lodge different from other promotional product companies?
We pride ourselves on offering practical, high-quality products that your customers will use daily, not just one-time giveaways. Our focus on thoughtful design, customisation, and sustainability ensures that your brand is represented in the best possible light.